The first point of contact for all questions and information about our products.
On these pages we offer you a self-service support portal with helpful information and numerous downloads. This includes an overview of our current data sheets, a listing of all available manuals as well as information and download options for our software.
Frequently Asked Questions
The watch list helps you to remember products that interest you. Simply put the products on your watch list with the button "Add to watch list". You can then use the watch list to request the products you have marked directly from us using a form.
The manuals for the products can be downloaded from the respective product page. Simply look in the right-hand column under Documentation on the product page to access the corresponding manual. Alternatively, here is also an overview of all manuals on our website. If you cannot find the desired manual or product, please contact our support.
In any case, please contact our support first if you wish to return the goods. If you would still like to return the goods, please fill out our RMA form and send it to email@example.com. You will then receive an RMA number from our order processing department. Please indicate this number on the RMA form you enclose with the return. Send the goods together with the completed RMA form to our address in Hannover. Returns delivered freight collect will not be accepted.
RMA Form RMA form (EN) to download
Then please contact our support team.
Ms. Janz-Staringer and her colleagues will be happy to assist you, e.g. with technical know-how, further documentation material, current software updates, help with login and access data.